A chat with Kendall Wondergem
Meet the visionary behind your DoiT customer experience.
Introduce yourself and your role:
Hi! 👋 I’m Kendall Wondergem, Global Director of Customer and Product Success at DoiT. I’ve been leading customer engagements and customer-facing teams for over 20 years in the SaaS and cloud space. My team at DoiT is made up of incredibly talented Technical Account Managers (TAM), Customer Success Managers (CSM), and Product Support Specialists (PSS). We’re focused on delivering exceptional customer experiences through our DCI platform and human intelligence.
Why did you choose to join DoiT?
I’ve been following DoiT for quite a while and several of my favorite former colleagues and leaders have joined the company over the past few years. Their excitement about the innovative ways that DoiT is impacting the FinOps space was infectious. It was clear that DoiT was executing on a vision that would drive outsized value for its customers.
What is one thing you learned about DoiT while interviewing?
I am a builder and operator at my core. During the interview process, I learned that so much of DoiT’s culture is based on the entrepreneurial mindset that drives me every day. Everyone here has the opportunity to impact the future of the company.
What is one thing you enjoyed the most about the interview process?
Being able to interview with some truly brilliant folks (who asked some tough questions!) was a great signal to me that the business is intentional about finding the right fit for each role. I appreciated the opportunity to speak with leaders from engineering, operations, account management, and - of course - the amazing recruiting team at DoiT.
Where did you go to research DoiT?
I spent a good amount of time on LinkedIn and the DoiT website, but most of my learnings were from talking directly to the team that interviewed me. They were transparent and provided a lot of additional context.
Since joining, what accomplishment are you most proud of?
I’m four months into my role and am most excited about the relationships I’ve built and the alignment we’ve been able to build on the path forward for customer experience at DoiT. I feel like I have a strong support network for the work we’ll be doing to refine and improve our post-sales customer journey. I can’t wait to see the strategy play out and watch our employees and customers reap the benefits.
Open roles in your org and team?
I’m currently hiring for my Customer Success Manager (CSM) team. CSMs at DoiT collaborate closely with the rest of the business to drive product adoption, manage customer relationships, and ensure customer success along the entire customer journey. The right candidates for DoiT’s CSM role are eager to bring their innovative ideas and CX best practices and are looking to join a collaborative, forward-thinking team. This role is a real opportunity to make a meaningful impact.
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