Customer Experience
This team drives the post-sale customer experience across DoiT's portfolio — from onboarding and platform adoption to long-term value realization. What makes it different: our Forward Deployed Engineers work side-by-side with customers on real infrastructure problems — leveraging DoiT's own products like Cloud Intelligence and PerfectScale to drive Kubernetes optimization, cost savings at scale, architecture improvements, and reliability engineering.
The team brings together Customer Success Managers, Forward Deployed Engineers, Solutions Engineers, and Business Systems specialists — each contributing different expertise to the same customer outcomes. Whether you're shaping a strategic account plan, leading an architecture deep-dive, or building the data infrastructure that powers it all, you'll work cross-functionally with people who take ownership and move fast.
This team drives the post-sale customer experience across DoiT's portfolio — from onboarding and platform adoption to long-term value realization. What makes it different: our Forward Deployed Engineers work side-by-side with customers on real infrastructure problems — leveraging DoiT's own products like Cloud Intelligence and PerfectScale to drive Kubernetes optimization, cost savings at scale, architecture improvements, and reliability engineering.
The team brings together Customer Success Managers, Forward Deployed Engineers, Solutions Engineers, and Business Systems specialists — each contributing different expertise to the same customer outcomes. Whether you're shaping a strategic account plan, leading an architecture deep-dive, or building the data infrastructure that powers it all, you'll work cross-functionally with people who take ownership and move fast.
Forward Deployed Engineering
Forward Deployed Engineers don't build products from behind a desk — they embed directly with customers, working inside real production environments to solve problems that off-the-shelf software can't touch. Think of it as a hybrid between a senior solutions architect and a principal engineer — except you ship real code, into real systems, with real business outcomes attached.
What makes this different
Customer-embedded. You work inside customer infrastructure — not in a sandbox. The problems are real and the impact is measurable.
Product-powered. You deploy DoiT's own platform — PerfectScale, Cloud Intelligence, SELECT — and extend it with custom solutions when needed.
Decades of depth. This isn't a junior rotation. Most FDEs have 10–20+ years of hands-on engineering experience across hyperscalers, startups, and enterprise.
Feedback → product. Patterns you see in the field feed directly back into product roadmap. FDEs shape what gets built next.
GenAI & Agentic Systems
Building and optimizing agentic AI systems that autonomously manage cloud infrastructure — from LLM-powered reasoning engines and RAG pipelines to multi-agent orchestration for cost optimization, incident response, and capacity planning.
Big Data & Analytics
Petabyte-scale cloud spend analysis, real-time data pipelines, multi-cloud observability dashboards, and FinOps analytics that drive eight-figure optimization decisions.
Distributed Systems
Kubernetes migrations at scale, multi-region architecture design, service mesh implementations, and reliability engineering for systems that can't go down.
Cloud Architecture
Infrastructure reviews across AWS, GCP, and Azure. Network redesigns, security posture hardening, and migration strategies for workloads running in production today.
Read our engineering blog
Deep technical content from our FDEs — architecture case studies, cloud optimization playbooks, and lessons from production at scale.
“We don't just advise — we deploy. FDEs ship production code into customer environments, operate at the infrastructure layer, and drive outcomes that show up on the P&L.”
— How Forward Deployed Engineering works at DoiT
Customer & Partner Success
The team that drives the post-sale customer experience across DoiT's portfolio — from onboarding and platform adoption to long-term value realization. CSMs and PSMs work in lockstep with Forward Deployed Engineers, bringing strategic guidance while technical execution happens in parallel. The goal is simple: make customers wildly successful on cloud, then grow the partnership.
Strategic account ownership
You own the full lifecycle — from technical onboarding through renewal and expansion — for enterprise accounts spending seven and eight figures on cloud.
Partner ecosystem
Work directly with AWS, Google Cloud, and Azure partner teams to co-sell, drive joint outcomes, and unlock benefits that our customers wouldn't get on their own.
Product-led growth
Drive adoption of Cloud Intelligence, PerfectScale, and SELECT as tools that deliver measurable value — not just features to demo.
Data-informed decisions
Every engagement is backed by real usage analytics and cost data. You'll have the numbers to prove impact, not just narratives.
Solutions Engineering
Solutions Engineers are the technical bridge between what customers need and what DoiT delivers. You'll work alongside Sales and FDE teams during the pre-sale and early post-sale phases — running architecture deep-dives, building proof-of-concept deployments, and translating complex cloud infrastructure requirements into actionable plans.
Pre-sale technical leadership
Lead architecture workshops and technical discovery sessions with engineering leaders at prospective customers, turning requirements into winning proposals.
Multi-cloud fluency
AWS, GCP, Azure — you're expected to go deep on all three. Solutions Engineers at DoiT navigate multi-cloud architectures daily.
Proof-of-concept builds
Don't just present slides — spin up working demos of Cloud Intelligence, PerfectScale, and cost optimization strategies that prospects can validate against their own data.
Voice of the customer
Field insights feed directly into product roadmap. What you learn in technical evaluations shapes what Engineering builds next.
Business Systems
Business Systems is the team building the internal AI-powered technology that keeps DoiT operating at peak productivity. We design the data infrastructure, automation pipelines, and intelligent tools that give every team universal access to the data powering our decisions — from sales forecasting to customer health scoring to internal ops.
AI-powered internal tools
Build machine learning models and LLM-driven systems that automate workflows, surface insights, and help every team move faster with better information.
Universal data access
Design and maintain the data platform that connects CRM, billing, product usage, and cloud spend data — making it accessible, reliable, and actionable for the entire company.
Decision intelligence
Build dashboards, anomaly detection, and predictive models that turn raw data into the signals leadership uses to set strategy and allocate resources.
Systems integration
Own the technical backbone connecting Salesforce, Greenhouse, our billing platform, and internal services — making sure data flows seamlessly across every system.